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Terms of Service

1. Introduction

Welcome to www.arema-arega.com. These Terms of Service govern the use of our services and the purchase of our custom-made print-on-demand products. By accessing or using our website, you agree to comply with these terms.

2. Definitions

  • Custom Product: An item made specifically according to the customer's specifications.

  • Customer: The person who purchases products from www.arema-arega.com.

3. Use of Our Services

  • You must provide accurate and complete information when placing an order.

  • You may not use our services for any illegal or unauthorized purpose.

4. Order Process

  • Orders for custom products must be placed through our website.

  • Once an order is confirmed, it cannot be canceled or modified due to the personalized nature of the product.

5. Production and Delivery

  • We are committed to producing and delivering the product according to the specifications provided by the customer.

  • Production and delivery times will be provided at the time of order.

6. Intellectual Property

  • All designs and custom products created by Arema Arega are the property of Arema Arega and may not be replicated without permission.

7. Limitation of Liability

  • Arema Arega is not liable for any damages or losses resulting from the use of our products, except to the extent permitted by law.

Refund Policy

1. General

  • Due to the personalized nature of our print-on-demand products, we do not accept returns or offer refunds once the order has been confirmed and produced.

2. Exceptions

  • If the product arrives damaged or defective, the customer must contact us within 7 days of receiving the product.

  • In such cases, photographic evidence of the damage or defect will be required.

3. Claim Procedure

  • Send an email with your order number and photos of the damaged or defective product to arema.arega.fashion@gmail.com

  • We will review your claim and, if valid, will issue a replacement product at no additional cost.

  • Claims will be processed within 10 working days of receipt of the returned item.

  • Due to the personalized nature of our print-on-demand products, the replacement for your product will arrive between 15 - 30 days after we have processed your claim.

4. Non-Refundable

  • Products designed and produced according to the customer's specifications are non-refundable, except in cases of damage or defect as mentioned above.

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5. Communication

For any questions or concerns about our Refund Policy, please contact us at arema.arega.fashion@gmail.com.

Contact

For any inquiries related to these Terms of Service or our Refund Policy, please contact our support team at arema.arega.fashion@gmail.com

*This returns policy does not affect your statutory rights.

TERMS & REFUND INFORMATION

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