💫 Terms of Service

1. Welcome

Hey there! Welcome to www.arema-arega.com 💖
By visiting or making a purchase on this site, you agree to these simple Terms of Service. Everything here is made with love and care - often just for you so please read on to know how it all works.

2. What We Mean By...

Custom Product: A piece created especially for you - made to order or personalized.
Customer: That’s you, the amazing person shopping at www.arema-arega.com.

3. Using Our Website

Please make sure your order details (like size, address, etc.) are correct when you place your order.
You agree not to use this site for anything unlawful or harmful. Easy enough, right?

4. Ordering

All custom orders are placed right here on our website.
Because each piece is made just for you, orders can’t be changed or canceled once confirmed.

5. Production & Delivery

We’ll produce and ship your order according to the info you provide.
You’ll always see estimated production and delivery times during checkout - and we’ll keep you posted if anything changes.

6. Creative Rights

All designs and artworks by Arema Arega belong to Arema Arega.
Please don’t copy, reproduce, or resell our creations without permission -they’re made with heart and artistry.

7. Liability

We always aim for excellence, but we can’t be responsible for things outside our control (like shipping delays or misuse of products).
That said, if there’s a real issue, we’ll do our best to make things right.

💌 Refund Policy

1. General

Since each product is made to order, we can’t accept returns or offer refunds once an order is confirmed and produced.

2. If Something Goes Wrong

If your item arrives damaged or defective, don’t worry - we’ll fix it.
Please contact us within 7 days of receiving your order and include photos of the issue.

3. How to File a Claim

Just send us an email at arema.arega.fashion@gmail.com with your:

Order number
Photos showing the problem

We’ll review your claim, and if it’s valid, we’ll send you a replacement free of charge.
Once approved, replacements usually arrive within 15–30 days after processing your claim.